M\u00e9xico.- Telcel, Telef\u00f3nica M\u00e9xico y AT&T no pueden llamar a clientes para ofrecer promociones o paquetes.<\/p>\n
La NOM 184 indica que las empresas que brindan servicios de telecomunicaciones deben abstenerse de realizar llamadas o enviar mensajes de texto a los consumidores a los que les provean servicios de telecomunicaciones.<\/p>\n
\u201cPromoviendo cualquier tipo de servicio de telecomunicaciones adicional al ya contratado, paquete, nuevo plan o producto (propio o de terceros), as\u00ed como publicidad de terceros, a menos que los consumidores manifiesten su consentimiento expreso\u201d, indica la Ley Federal de Telecomunicaciones y Radiodifusi\u00f3n.<\/p>\n
Sin embargo, las empresas de la competencia, que no son el proveedor directo del servicio, pueden realizar llamadas a usuarios de telefon\u00eda m\u00f3vil, para evitarlo los usuarios pueden inscribir su n\u00famero en el Registro P\u00fablico para Evitar Publicidad (REPEP) de la Procuradur\u00eda Federal del Consumidor (Profeco).<\/p>\n
Movistar detall\u00f3 a EL UNIVERSAL que \u201cpone a disposici\u00f3n [de los usuarios] la posibilidad de retirar su consentimiento a trav\u00e9s de la solicitud que realice en sus canales de atenci\u00f3n presenciales, telef\u00f3nico o digital, a fin de que sea inscrito en la lista negra que opera m\u00e1ximo en cinco d\u00edas h\u00e1biles a partir de la solicitud para detener su contacto con fines mercadol\u00f3gicos\u201d.<\/p>\n
Telcel y AT&T fueron contactadas, pero no estuvieron disponibles para hacer comentarios.<\/p>\n
A septiembre del a\u00f1o pasado, Telcel contaba con 76 millones de usuarios de telefon\u00eda m\u00f3vil; Telef\u00f3nica Movistar, 27 millones, y AT&T M\u00e9xico, 18.6 millones.<\/p>\n
Entre el 1 de julio y el 30 de septiembre del a\u00f1o pasado, el sistema Soy Usuario del Instituto Federal de Telecomunicaciones (IFT) recibi\u00f3 4 mil 443 inconformidades, de las cuales 44% corresponden al servicio de telefon\u00eda m\u00f3vil.<\/p>\n
Jorge Bravo, analista de Digital Policy and Law, coment\u00f3 que al regulador le corresponde atender las quejas de los usuarios relacionadas con este tema cuando \u00e9stas ocurren, ya sea a trav\u00e9s del portal Soy Usuario o con la Procuradur\u00eda Federal del Consumidor (Profeco).<\/p>\n
En este caso es importante que el usuario conozca sus derechos ya que puede molestarle que le llamen, pero no est\u00e1 enterado.<\/p>\n","protected":false},"excerpt":{"rendered":"
M\u00e9xico.- Telcel, Telef\u00f3nica M\u00e9xico y AT&T no pueden llamar a clientes para ofrecer promociones o paquetes. La NOM 184 indica que las empresas que brindan servicios de telecomunicaciones deben abstenerse de realizar llamadas o enviar mensajes de texto a los consumidores a los que les provean servicios de telecomunicaciones. \u201cPromoviendo cualquier tipo de servicio de 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