M\u00e9xico.- La Procuradur\u00eda Federal del Consumidor (Profeco) destac\u00f3 que las Acciones colectivas son un mecanismo para la defensa y protecci\u00f3n de un grupo de usuarios o consumidores de bienes o servicios afectados en sus derechos, a fin de que las empresas se obliguen a reparar el da\u00f1o causado.<\/p>\n
En la revista del Consumidor, el organismo se\u00f1al\u00f3 que en las colonias comunidades, municipios o cualquier lugar en el que se vean afectados varios consumidores por alg\u00fan bien o servicio, \u00a0deben realizar un reporte v\u00eda telef\u00f3nica a fin de que les sea reparado el da\u00f1o.<\/p>\n
Este mecanismo permite que la reparaci\u00f3n se pueda obtener por medio de una sentencia que puede consistir en la bonificaci\u00f3n en caso de falla en el servicio, as\u00ed como la devoluci\u00f3n de cobros indebidos, o tambi\u00e9n obligar a la empresa a no realizar pr\u00e1cticas abusivas.<\/p>\n
En este tipo de demandas, la representaci\u00f3n y la defensa de los derechos son gratuitas y se llevan a cabo a trav\u00e9s de la Profeco, al respaldar a gran n\u00famero de ciudadanos en un s\u00f3lo juicio.<\/p>\n
Entre los beneficios de las acciones colectivas destacan que se puede lograr una conciliaci\u00f3n entre los afectados y el proveedor antes de que termine el juicio, aclar\u00f3.<\/p>\n
Adem\u00e1s de que la resoluci\u00f3n positiva de esta, aplica a todos los consumidores que hayan tenido la misma problem\u00e1tica con el mismo proveedor, por lo que afectados se puede adherir en cualquier momento al proceso o juicio y hasta 18 meses posteriores a que se dicte sentencia.<\/p>\n
Por \u00faltimo, inform\u00f3 que para adherirse a una Acci\u00f3n colectiva se requiere de una identificaci\u00f3n oficial, contrato de servicio, formato de solicitud, consentimiento firmado por la Profeco y constancia de pago.<\/p>\n","protected":false},"excerpt":{"rendered":"
M\u00e9xico.- La Procuradur\u00eda Federal del Consumidor (Profeco) destac\u00f3 que las Acciones colectivas son un mecanismo para la defensa y protecci\u00f3n de un grupo de usuarios o consumidores de bienes o servicios afectados en sus derechos, a fin de que las empresas se obliguen a reparar el da\u00f1o causado. En la revista del Consumidor, el organismo 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