{"id":26065,"date":"2019-07-02T19:12:33","date_gmt":"2019-07-03T00:12:33","guid":{"rendered":"https:\/\/canal7slp.tv\/2019\/?p=26065"},"modified":"2019-07-02T19:12:33","modified_gmt":"2019-07-03T00:12:33","slug":"oficialia-capacita-a-dependencias-estatales-en-atencion-al-publico","status":"publish","type":"post","link":"https:\/\/canal7slp.tv\/2019\/oficialia-capacita-a-dependencias-estatales-en-atencion-al-publico\/","title":{"rendered":"Oficial\u00eda capacita a dependencias estatales en &#8220;Atenci\u00f3n al p\u00fablico&#8221;"},"content":{"rendered":"<p style=\"text-align: justify;\">SLP.- \u201cLos servicios de atenci\u00f3n directa al ciudadano son el escaparate de cualquier dependencia u oficina gubernamental\u201d, se\u00f1al\u00f3 el Director de Desarrollo Humano de Oficial\u00eda Mayor, Francisco Javier Escudero Villa, al poner en marcha el curso de \u201cAtenci\u00f3n al P\u00fablico\u201d, que se ofreci\u00f3 a personal de distintas \u00e1reas de la Administraci\u00f3n P\u00fablica Estatal.<\/p>\n<p style=\"text-align: justify;\">Juan Carlos Ch\u00e1vez Guadarrama, especialista en el tema, imparti\u00f3 este curso y present\u00f3 a las y los participantes, los protocolos que deben seguir cuando se da el servicio de atenci\u00f3n al p\u00fablico, los elementos que intervienen en un servicio y como deben ser realizados correctamente para lograr mayores niveles de eficacia.<\/p>\n<p style=\"text-align: justify;\">Dijo que, un buen servicio de atenci\u00f3n al ciudadano en una dependencia p\u00fablica, debe contemplar estar actualizado a las necesidades del ciudadano; que la administraci\u00f3n p\u00fablica debe adaptarse a la realidad cambiante y debe renovar permanentemente los servicios.<\/p>\n<p style=\"text-align: justify;\">Debe tratarse de una atenci\u00f3n atenta y abierta a las demandas, donde la informaci\u00f3n circula constantemente por lo que deben estandarizar los par\u00e1metros para conseguir la satisfacci\u00f3n del mayor n\u00famero posible de ciudadanos. Cumplir lo que se promete. Fiable y cre\u00edble: los ciudadanos tienen que poder creer y confiar en la administraci\u00f3n que cumple lo que se promete (siempre). Un empleado p\u00fablico no debe comprometerse a lo que no sabe si se va a poder cumplir.<\/p>\n<p style=\"text-align: justify;\">El instructor hizo especial \u00e9nfasis en que los ciudadanos pueden ponerse f\u00e1cilmente en contacto con la administraci\u00f3n y su personal, incluyendo los directivos. Esta accesibilidad implica disponibilidad de atenci\u00f3n con amplitud de horarios en medios presenciales y telef\u00f3nicos, adem\u00e1s de contar con un lenguaje sencillo. Un buen servicio se percibe cuando las expectativas del usuario se atienden en forma oportuna y eficaz.<\/p>\n<p style=\"text-align: justify;\">En esta ocasi\u00f3n participaron trabajadores del Supremo Tribunal de Justicia del Estado, Fiscal\u00eda General de Justicia, Direcci\u00f3n de Pensiones del Estado, Instituto Estatal de Educaci\u00f3n para Adultos, Secretar\u00eda de Finanzas y Secretar\u00eda de Educaci\u00f3n de Gobierno del Estado, entre otras.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SLP.- \u201cLos servicios de atenci\u00f3n directa al ciudadano son el escaparate de cualquier dependencia u oficina gubernamental\u201d, se\u00f1al\u00f3 el Director de Desarrollo Humano de Oficial\u00eda Mayor, Francisco Javier Escudero Villa, al poner en marcha el curso de \u201cAtenci\u00f3n al P\u00fablico\u201d, que se ofreci\u00f3 a personal de distintas \u00e1reas de la Administraci\u00f3n P\u00fablica Estatal. Juan Carlos [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":26066,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-26065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-localesyregionales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Oficial\u00eda capacita a dependencias estatales en &quot;Atenci\u00f3n al p\u00fablico&quot; - Canal 7 SLP - 2019<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canal7slp.tv\/2019\/oficialia-capacita-a-dependencias-estatales-en-atencion-al-publico\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Oficial\u00eda capacita a dependencias estatales en &quot;Atenci\u00f3n al p\u00fablico&quot; - Canal 7 SLP - 2019\" \/>\n<meta property=\"og:description\" content=\"SLP.- \u201cLos servicios de atenci\u00f3n directa al ciudadano son el escaparate de cualquier dependencia u oficina gubernamental\u201d, se\u00f1al\u00f3 el Director de Desarrollo Humano de Oficial\u00eda Mayor, Francisco Javier Escudero Villa, al poner en marcha el curso de \u201cAtenci\u00f3n al P\u00fablico\u201d, que se ofreci\u00f3 a personal de distintas \u00e1reas de la Administraci\u00f3n P\u00fablica Estatal. 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